CISCO CTI INTEGRATION GUIDE SOFTWARE
CISCO CTI INTEGRATION GUIDE PROFESSIONAL

Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. ДЈCLogic is a leading provider of cloud call center software, offering a seamlessly integrated multichannel and Computer Telephony Integration (CTI) platform for todayвЂљГ„Гґs enterprise businesses. The new solution complements 3CLogicвЂљГ„Гґs broader Amazon Web Service-hosted cloud contact center platform, which offers a complete call center suite (IVR, ACD, Skills-based routing, etc.), deployable in either a hybrid or pure cloud instance.ДЇor more information on 3C Connect, please click here or contact. If youвЂ™ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are youвЂ™ve interacted with Pega.

CISCO CTI INTEGRATION GUIDE SOFTWARE

вЂљГ„Гє3C Connect delivers immediate benefits of integrating their existing telephony solution with the various systems of record they use without the need to rip and replace the infrastructure already in place, bridging the wide chasm between telephony and CRM systems and providing immediate ROI.вЂљГ„Г№ About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. вЂљГ„ГєWe recognize that many organizations want to implement long-term initiatives to migrate from their on-premise telephony systems to cloud-hosted offerings, but lack a clear migration pathвЂљГ„Г№, explains 3CLogicвЂљГ„Гґs CTO, Vikas Nehru. Time-saving tools, including Click-to-Call, Automated Logging, Screen Pops and Configurable Call Recording, help agents simplify work, increase productivity and ultimately improve the customer experience. With 3C Connect, enterprises can use an easy-to-implement, cost-efficient bridge to leverage existing ACD and IVR flows in an intuitive, single-agent interface. The new release specifically addresses the growing demand for basic integration features between legacy systems and cloud-based CRM platforms while avoiding the headache associated with replacing on-premise telephony systems to gain an immediate boost in agent productivity, greater operational flexibility and overall agent engagement insights only integrated solutions can offer.

Enghouse Systems вЂ“ Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX).ROCKVILLE, Md.-( BUSINESS WIRE)- 3CLogic today announces its latest product, 3C Connect, designed to seamlessly integrate existing legacy or on-premise telephony systems, including Cisco, Avaya and Mitel, with leading CRM platforms, such as Salesforce, ServiceNow, Microsoft Dynamics, and SugarCRM.

Careers вЂ“ Work for Enghouse Interactive.

In the Media вЂ“ Keeping you up-to-date with the latest news from Enghouse Interactive.Partner Login вЂ“ Access to resources needed to help you sell Enghouse Interactive solutions.Alliances вЂ“ Enghouse can bring together expertise with Microsoft, Cisco, Avaya, NEC and other leading vendors.Channel Partner Program вЂ“ Gain the benefits of dealing with a fast moving, dynamic, global organization.Please reference the following Secure CTI configuration guide for complete and official instructions for configuring the secure CTI / JTAPI integration.

The configuration and troubleshooting of JTAPI using SSL will be covered with examples and diagrams.

MediaVoice вЂ“ MediaVoice is a specialized division of Enghouse Interactive that provides voice talent and audio recording services that are unmatched in the industry This document is intended as a supplement to the official configuration guide.

Support вЂ“ Technical Support teams are ready to address your pressing interaction management needs.

Integration вЂ“ With over 25 yearsвЂ™ experience implementing and integrating directory and database systems.

Training вЂ“ Practical, hands-on training designed to help your business maximise your ROI.

CISCO CTI INTEGRATION GUIDE PROFESSIONAL

Professional Services вЂ“ Implementation taken care of by our dedicated Professional Services team.

Cisco cti integration guide